Booking

• How do I make a booking? Search for a vehicle using your location and dates, select a car, and complete payment. You'll receive a confirmation by email and SMS.
• Can I change my booking dates? Contact us or the vendor directly as soon as possible. Changes are subject to vehicle availability and vendor agreement.
• How do I cancel a booking? Log into your account, go to your bookings, and select Cancel. Refunds depend on how far in advance you cancel — see our Refund Policy.

Payments

• What payment methods are accepted? We accept debit and credit cards through Paystack.
• Is my payment secure? Yes. All payments are processed by Paystack using industry-standard encryption. Novigo does not store your card details.
• When will I be charged? Payment is taken at the time of booking confirmation.

Pick-Up & Return

• What do I need at pick-up? A valid driver's license, a valid national ID or passport, and your booking reference.
• What if the vendor doesn't show up? Contact us immediately at novigo@greaterworks.tech and we will step in to resolve the situation.
• What if I return the car late? Late returns may attract additional charges set by the vendor. Always inform the vendor in advance if your plans change.

Vendors

• How do I become a vendor on Novigo? Register on the platform and apply as a vendor. Your account will be reviewed before your vehicles go live.
• How do I get paid as a vendor? Earnings are settled directly to your account based on completed bookings. Settlement details are managed in your vendor dashboard.

Still Need Help?

Email us at novigo@greaterworks.tech and we'll get back to you as soon as possible.